ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Assistant Community Manager will work closely with the Community Manager, and team to deliver a best-in-class resident experience whilst ensuring compliance and strong returns for investors. This role covers all aspects of day-to-day management within BTR.

The annual base salary for this role starts from €29,844 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

JOB DESCRIPTION

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaintsand taking appropriate action to resolve and address service issues.   
• Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
• Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
• Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions.  
• Acts up covering the Community Manager responsibilities’ in his or her absence ensuring work is organised and executed in line with Greystar expectations.
• Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery. 
• Plans and facilitates resident events and engaging competitions.

Knowledge and Qualifications

• Good level of general education.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operations software. Training will however, be provided.
• Experience of successfully managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
• Detailed knowledge of Landlord/Tenant Legislation
• A strong team player but capable of working autonomously and taking ownership.
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with the ability to multi task and prioritise.
• Numerical skills necessary to complete the above activities.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Desirable

• Demonstrable ability to coach and mentor team members.
• Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment.
• A knowledge and understanding of UK Health and Safety policies 

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.