ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

As a Service Charge Accountant, you will work as part of the Finance Team with responsibility for co-ordinating and managing the service charges across Greystar’s UK and European properties, ensuring that the service charge management is compliant and fully recovered with minimal debt.

This role will be based at our Corporate Office in Finsbury Square, London. You will be responsible for developing and maintaining effective working relationships with all stakeholders as well as collaborating with Operational, Development, Legal, Asset Management and Finance colleagues to negotiate the best outcomes for the business, delivering excellent customer service to all customers, tenants and key stakeholders.

JOB DESCRIPTION

12 month fixed term contract - please only apply if you're open to this.

Key Role Responsibilities:

• Collaborate with the business to review existing service charge processes, identify requirements and highlight issues, analyse and recommend process improvements and agree solutions.
• Review and interpret lease agreements, service charge budgets, and other relevant documentation to ensure accurate billing and collection of service charges.
• Prepare and issue service charge demands to tenants in accordance with lease agreements.
• Monitor and reconcile service charge accounts, including the tracking of incoming payments and resolving any discrepancies.
• Prepare and present regular service charge reports to internal stakeholders, such as property managers and finance teams.
• Maintain accurate records and documentation of service charge transactions, including the preparation of year-end statements.
• Respond to tenant inquiries and resolve any disputes related to service charges in a timely and professional manner.
• Provide support to the Business on service charge-related matters, including budget preparation and communication with tenants.
• Analyse existing processes and new requirements.
• Implement and monitor new processes.
• Responsible for the makeup of service charge, reconciliation of invoices and producing end of year accounts.
• Being present at tenant meetings regarding rents and service charges.
• Maximises income to the service and organisation by maximising recovery while minimising debt.

Knowledge & Qualifications:

• Good knowledge of Association of Residential Managing Agents (ARMA) or the Royal Institution of Chartered Surveyors (RICS) code of practice.
• Bachelor's degree in finance, ACA, ACCA, CIMA accounting, or a related field.
• Demonstrable experience in service charge administration, property management, or a related field.
• Strong understanding of UK property law and service charge regulations.
• Excellent attention to detail and ability to work with large amounts of data.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office, particularly Excel.
• Proficiency in Property Management Software applications i.e. Yardi

Experience & Skills: 

Essential:

• The successful candidate must have experience in a similar role within a high-end residential development or similar premium environment
• Managed budgets and overall expenditure.
• Experienced and capable at producing and managing service charge budgets, service charges, quarterly reviews and reconciliations. Familiar with the RICS code of practice for service charges.
• Excellent communication and customer service skills.
• Strong attention to detail with a commercial perspective
• Strong written communication skills including the ability to prepare commercial standard business correspondence, reports, documents and business proposals
• Excellent organisation skills, including the ability to prioritise workload and show good judgment under pressure
• A positive team player, with an adaptable and flexible approach along with ability to work collaboratively to drive results and support the wider team and business objectives.
• Demonstrated willingness to be flexible and adaptable to changing priorities