ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Owns and drives the continuous improvement of how our site teams use Yardi and the standard operating processes that sit behind it. This role improves knowledge, consistency, and process alignment across communities, reducing manual workarounds and rework, improving data quality, and optimising system adoption to unlock efficiencies and support revenue and cost control—ultimately helping to drive NOI at site level. The successful candidate brings strong onsite operational credibility (ideally from Assistant Manager or Community Manager (or POM) experience) and is a hands-on problem solver who can translate operational needs into clear processes, training, and practical system configuration recommendations

JOB DESCRIPTION

Key Role Responsibilities

• Partners with site teams and central functions to standardise end-to-end operational processes (leasing, renewals, resident lifecycle, billing, work orders, inspections, and move-outs) and ensure they are correctly reflected in Yardi.
• Creates and maintains role-based Yardi guidance (how-to guides, job aids, FAQs, and process maps) to improve knowledge and reduce ‘tribal’ workarounds.
• Delivers and/or coordinates training (virtual and onsite) for new starters and existing teams, with a focus on consistent execution and measurable competence.
• Identifies recurring issues, unnecessary manual steps, and process breaks; leads root-cause analysis and implements fixes via process changes, training, or system optimisation.
• Acts as the first-line operational SME for Yardi usage, triaging questions and issues and escalating appropriately to Technology/Service Desk or the Yardi vendor.
• Supports site mobilisation and stabilisation (‘hyper-care’) for new openings or system rollouts, ensuring correct setup, clean data, and adoption of standard ways of working.
• Drives data integrity by defining standards, monitoring quality, and coaching teams on accurate and timely entry—supporting reliable reporting, billing, and resident experience.
• Partners with Finance to align Yardi workflows with billing, AR, refunds, and month-end requirements, reducing exceptions and improving auditability.
• Defines KPIs and reporting to track adoption, training effectiveness, and reduction in manual workarounds; shares insights and actions with site leaders.
• Maintains an improvement backlog for Yardi and related tools; documents requirements, supports UAT, and coordinates release communications and training updates.
• Works with the Yardi product/vendor teams and internal Technology to understand releases, prioritise optimisations, and implement configuration improvements that simplify operations.
• Supports NOI improvement by identifying opportunities to reduce leakage (missed charges, delays, concessions), increase operational efficiency, and ensure Yardi is used to its full capability.
• Builds a network of ‘super users’ across sites; facilitates knowledge sharing, office hours, and peer coaching to embed best practice.
• Produces clear stakeholder updates and governance packs (progress, risks, decisions needed) to keep process alignment and system optimisation moving at pace.

Organisational Responsibilities

• Follows established policies and procedures ensuring compliance with regulatory, organisational, and operational standards.
• Demonstrates safe working behaviours and reports safety issues, incidents, or equipment faults promptly.
• Identifies opportunities for process improvement and contributes to operational excellence initiatives.
• Maintains awareness of industry changes, technologies, and best practice through continuous learning.

Knowledge & Qualifications:

• Strong understanding of our end-to-end onsite operational processes—ideally gained at Assistant Manager (POA) or Community Manager (POM) level—and how these processes should be executed in Yardi.
• Strong capability in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Experience coaching/training onsite team members (preferred), with the ability to simplify complex processes and build confidence in consistent ways of working.

Experience & Skills:

• Hands-on experience using Yardi day-to-day, with the ability to coach others on best-practice workflows and the ‘why’ behind the process.
• Strong understanding of end-to-end operational processes and how system design, data quality, and behaviour impact customer experience and NOI.
• Proven ability to deliver and embed change (process/training), partnering with Operations to build a scalable model for adoption.
• Demonstrated ability to develop and sustain a network of Subject Matter Experts (‘super users’) across sites to enable consistent execution and support successful business scaling.
• Proven ability to manage multiple training projects simultaneously and deliver to deadlines.
• Strong coaching, facilitation, and communication skills with ability to adapt to diverse audiences.
• Experience evaluating training effectiveness and implementing continuous improvement initiatives.
• Ability to troubleshoot system‑related issues and collaborate effectively with technical teams.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.