ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Reporting to the Senior Director Facilities Management, UK & Ireland and responsible for Greystar UK & Ireland Student and Multifamily properties, the Regional Facilities Manager (Regions) partners with the Regional Operations Managers, Community Managers, Facilities Managers and Maintenance Teams to provide an exceptional resident experience through the provision of a high standard of repairs, PPM tasks, execution and oversight of limited capital works and compliance with standards and building regulations. Working with teams to implement and maintain best practices and process improvements that support the Company’s operational and financial objectives.

Supports procurement of SLAs/contracts with key suppliers to ensure Greystar receives comparable bids with well positioned scopes of work from vetted suppliers at superior pricing.

This role is accountable to the ‘R&M and ‘contract services’ budgets and some specific capital work budgets.

JOB DESCRIPTION

Role based in the North West with regular travel to Manchester, Glasgow, Birmingham, Cardiff and other locations - please only apply if you're comfortable with that.

Role Responsibilities:

• Monitors and evaluates business performance by creating and measuring key metrics including but not limited to PPM, Sub-Contractors, Statutory and Annual Testing, reviewing and analysing operational reports, gathering management, client and team member feedback, and accessing organisational resources, to improve operating performance.
• Supports the execution of operational maintenance by developing processes, procedures, tools, documents, communication, implementation plans and oversees compliance with the Company’s operating policies and procedures.
• Provides advice, direction, technical support and assistance to managers by participating in Operations, Leadership Team and Operating Committee meetings, and other relevant meetings to review performance, discuss strategy, and provide input to strategic decisions and direction.
• Works with Procurement and ROMs in the tender process of new suppliers and contractors, evaluates proposals for third-party service providers and new products or services, and leads or participates in project teams that develop and implement initiatives for process improvements, and enhance financial performance across the Greystar platform.
• Provides the onsite teams with support managing community works and communicating effectively with customers, clients and colleagues; demonstrating a clear understanding of issues and using initiative to respond accordingly.
• Monitors and supports use of risk management reporting system; ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required and ensuring Greystar risks are mitigated.
• Leads practices of proper safety techniques in accordance with Company and safe systems of work guidelines and respond to health and safety matters in an appropriate & timely manner.
• Provides the onsite Managers and Maintenance teams with support to ensure property records are maintained in accordance with Greystar policies & procedures and regulatory requirements.
• Collaborates with the onsite Managers with to carry out regular inspections/visits ensuring physical assets and systems and report condition and status are maintained to the highest standards of repair.
• Assists the onsite Managers/ROMs with R&M and contract services budgets and prioritization of limited capital works.
• Supports Maintenance Team Member talent acquisition, management, development and mentoring through contributing best practices to hiring, on boarding, performance management and development paths in accordance with Company policies, values, and business practices

Knowledge & Qualifications:

• Good level of general education educated to ‘A’/HND Level as a minimum or equivalent with demonstrable written and numerical skills.
• An understanding of UK Health & Safety laws and statutory regulations relating to buildings management including interactions with Local Authority Representatives.
• Strong proficiency in the use of Microsoft office packages including Word, Excel and Outlook.

Experience & Skills:

• Building services experience in a Corporate residential environment (i.e. hotel, premium or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration.
• Experience of legal/regulatory requirements relating to premises Health and Safety support services, including Fire Risk Assessments, Legionella, Asbestos, Control of Contractors and workplace assessments.
• Previous experience of supervising contractors/suppliers and of working with teams repairing and maintaining premium residential buildings.
• Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Community Manager to meet their obligations to operate a safe building.
• Exceptional communication skills and the ability to work with impact and influence and comfort with and awareness of the demands of working a customer-facing role.
• A strong work ethic and ability to work independently and take ownership of a task/project.
• A positive team player with a flexible and adaptable approach to work; including a willingness to work on-call or overtime where required.
• Strong commercial awareness with aptitude to determine the innovative and cost effective solutions
• Experience of engaging and collaborating with multiple stakeholders across the business.
• Experience in creating and managing budgets in line with the scope of the role.
• Be a positive advocate for change, highlighting and implementing business improvement initiatives

Desirable:

• Previous experience of maintenance works project and compilation of condition surveys & asset registers
• Change management implementation experience underpinned by knowledge
• IOSH/NEBOSH/MIWFM qualified